Refund policy
Returns & Refunds
Change of mind
You can return items within 30 days of your purchase date, as long as they are:
- unused
- unopened, with seals unbroken
- in their original packaging
Opened or used items cannot be returned for change of mind. As scent is personal, we're unable to accept returns of opened steamers.
How to return
- Email info@elyiss.com with your order number and the items you'd like to return. Your order number is in your order confirmation email. If you can't find it, please check your spam folder.
- We'll reply with our return address.
- Post your items and email us the tracking number.
Return postage
- You are responsible for arranging and paying for return postage.
- We recommend a tracked service, and shipping insurance for items over AUD $100. We can't be responsible for returns lost in transit.
- Original shipping costs are not refunded.
Your refund
Once your return arrives and has been checked, we'll refund the amount you paid for the returned items (after any discounts) to your original payment method.
Faulty or damaged items
If your item arrives faulty or damaged, please email us as soon as possible with your order number and photos, and we'll make it right. Nothing in this policy affects your rights under the Australian Consumer Law.
