Shipping policy

Shipping & Delivery

Dispatch Times

We aim to dispatch all orders within 1–3 business days from our Sydney HQ.
During busier seasons such as sales and Christmas, courier pickups can take a little longer to process, which means tracking may update more slowly than usual. Thank you for your understanding during these periods — we’re always here if you need anything.

Delivery Timeframes

Once collected by the carrier, most Australian orders arrive within 2–8 business days, depending on your location and the service used (Australia Post, or other courier partners).

Please note that during peak times, tracking updates may be delayed while parcels move through carrier networks. This is completely normal and does not mean your parcel is lost.

Peak-Season Courier Delays

All carriers experience higher volumes during sales and holiday periods. Because of this, courier pickups and first scans can take longer than usual, even after your order has been packed and lodged.
Rest assured — your parcel is still on its way, and our team monitors all shipments closely until they’re delivered.

Our Promise

We’ll always do our very best to ensure your order arrives swiftly, safely and beautifully packaged.
If your tracking hasn’t updated after a reasonable period, or you’re concerned at any stage, please reach out — we’re here to help.

✨ Mother’s Day Delivery 2026

To receive your ELYISS order in time for Mother’s Day, please order by:

NSW (incl. Sydney) — Sunday 3 May
Interstate — Friday 2 May

Sydney dispatch · Gift-ready packaging

We recommend ordering as early as possible during the festive period, as courier networks naturally experience higher demand.